Aegis Exclusive & Most Popular Assistance Services
Aegis assists our clients by providing general information about programs that may be suited to their travel needs based on frequency of travel, destination(s), and home airport(s), including programs such as TSA PreCheck, Global Entry, and CLEAR. Aegis does not guarantee eligibility, approval, or successful completion of any application or interview process.
Medical Assistance
Our multi-lingual team operates within a best-practice framework that places your health and wellbeing at the center of our decision-making. Services include 24/7 emergency assistance and medical case management, as well as support with vaccination information, medical assessments, counseling resources, and mobile telemedicine options. We also provide information regarding local medical facilities, clinics, and other service providers.
Medical Consultation & Monitoring
If you become
seriously ill or injured, we will provide medical monitoring of your condition.
All medical cases are reviewed by our medical case management team at inception
of the claim. All cases are risk rated
for visibility and determine the number of contacts made to the treating physician
and to you and your family. Medical
monitoring is performed to ensure the appropriate level of care is provided and
to determine the next steps within a case (i.e. if repatriation or evacuation
is required).
Medical Evacuation
If you require
medical attention of an emergency nature that is not available locally and
determined to be medically necessary, you may be transported to a qualified
facility capable of stabilizing and/or treating your medical needs. Our
assistance provider will make arrangements for ground/air transportation and accompanying
medical care as needed.
Emergency Medical Payments
To help avoid out-of-pocket expenses, our assistance provider may coordinate directly with the medical facility to arrange for bills to be sent to the appropriate insurance carrier. If treatment or discharge is being denied pending a deposit, the assistance team may help facilitate payment arrangements by debiting a credit card or coordinating a bank wire from the insured or another responsible party. Responsibility for payment is subject to the terms, conditions, and coverage of your policy.
Emergency Cash Transfer
With
satisfactory guarantee of reimbursement, our assistance provider may arrange
Western Union transfers for the emergency advancing of cash in the case of a
medical emergency or theft/burglary.
Travel Document and Ticket Replacement
Our assistance team provides 24/7 support and guidance regarding local embassies and consulates for the replacement of lost or stolen passports and visas. Support is also available for assistance with travel re-booking following a covered loss, including guidance related to flights and accommodations.
Pre-Trip Travel Services (24-hour information, help, advice)
- Passport and
visa information
- Entry requirements and replacement procedures
- Travel health
information or advisories
- Vaccine
recommendations and requirements
- Government
agency contact information (i.e. embassies, consulates, and other departments
or agencies)
- Weather and
currency information
Aegis’s Traditional Assistance & Concierge Services
Airport Parking
Aegis may provide general information regarding offsite airport parking services, including location details and available amenities..
Hotel Accommodations
Aegis may provide general information regarding hotel accommodations worldwide.
Restaurant Information
Aegis may provide general information regarding restaurants worldwide.
Travel Reservation Services
In the event of an emergency, Aegis may assist with arranging emergency travel services, including airline, hotel, and car rental reservations.
Event Ticketing
Aegis may assist with obtaining tickets to sporting events, theater performances, or concerts worldwide.
Trip Destination Profiles
Aegis may provide general country and city information, including local points of interest and travel advisories.
Message Services
Our assistance
provider offers both emergency messaging services as well as translation support.
Prescription Assistance
Our assistance provider will coordinate the replacement of medications that are lost, stolen, or spoiled during a Covered Trip, either locally or by special courier. Responsibility for associated costs depends on the coverage provided under your policy.
Support Services
Assistance may be provided with notifying financial institutions and facilitating conference calls with insurance representatives, when needed.
Language Interpretation Services
Our assistance
providers agents are bilingual or multi-lingual offering services in over
twenty-five (25) languages. For any languages not spoken in our call center, our
assistance provider has contracted individuals to assist with professional
translation and interpretation, which are available 24 hours a day, as
required.
24 Hour Legal Assistance
Our assistance provider’s agents are bilingual or multilingual and offer services in more than twenty-five (25) languages. For languages not spoken in the call center, professional translation and interpretation services are available 24 hours a day.
Dependent Transportation & Family Visits
Depending on the coverage provided in your policy, our assistance provider may arrange transportation and escort services for a minor (age 18 or younger) who is left unattended due to the hospitalization or death of an accompanying adult. If coverage applies, transportation may also be arranged for a designated person to visit you if you are traveling alone and hospitalized for seven (7) days or more.
Repatriation of Remains
In the event of death during a Covered Trip, we coordinate with qualified service providers to arrange for burial, cremation, or the return of mortal remains.
