Aegis Exclusive & Most Popular Assistance Services
Aegis assists our clients with information and recommendations on which
program is best suited for their needs based on frequency of travel,
destination(s), and home airport(s). Aegis helps our clients enroll
and set up interviews (when necessary) for the appropriate program(s)
including PreCheck, Global Entry, and/or CLEAR. Aegis does not
guarantee that the individual will pass the interview process.
Medical Assistance
Our
multi-lingual team operates within a best-practice framework that places your
health and wellbeing at the heart of our decision-making. Our care includes
24/7 emergency assistance and medical case management and extends to
vaccination support, medical assessments, counseling, and mobile telemedicine.
We also provide information on local medical facilities, clinics, and other
service providers.
Medical Consultation & Monitoring
If you become
seriously ill or injured, we will provide medical monitoring of your condition.
All medical cases are reviewed by our medical case management team at inception
of the claim. All cases are risk rated
for visibility and determine the number of contacts made to the treating physician
and to you and your family. Medical
monitoring is performed to ensure the appropriate level of care is provided and
to determine the next steps within a case (i.e. if repatriation or evacuation
is required).
Medical Evacuation
If you require
medical attention of an emergency nature that is not available locally and
determined to be medically necessary, you may be transported to a qualified
facility capable of stabilizing and/or treating your medical needs. Our
assistance provider will make arrangements for ground/air transportation and accompanying
medical care as needed.
Emergency Medical Payments
In order to
avoid out-of-pocket expenses, our assistance provider can deal directly with
the facility to arrange for the bills to be sent to the appropriate insurance
carrier. If treatment or discharge is
being denied without a deposit, our assistance team can arrange for the deposit
by debiting a credit card or receiving a bank wire from either the eligible
insured person or other party.
Responsibility for these payments will depend on the coverage in your
policy.
Emergency Cash Transfer
With
satisfactory guarantee of reimbursement, our assistance provider can arrange
Western Union transfers for the emergency advancing of cash in the case of a
medical emergency or theft/burglary.
Travel Document and Ticket Replacement
Our assistance
team provides 24/7 support and guidance for local Embassies, consulates for
replacement of passports and visas, whether lost or stolen. They offer 24-hour
support for customers who require assistance with re-booking their travel
arrangements in the event of a loss. This includes assistance with flight and
hotel reservations, as well as cancellation and/or re-booking of
accommodations.
Pre-Trip Travel Services (24-hour information, help, advice)
- Passport and
visa information
- Requirements
and replacement
- Travel health
information or advisories
- Vaccine
recommendations and requirements
- Government
agency contact information (i.e. embassies, consulates, and other departments
or agencies)
- Weather and
currency information
Aegis’s Traditional Assistance & Concierge Services
Airport Parking
Aegis is able to assist and recommend offsite-airport parking services
specifically geared toward the business traveler with: Online
reservations, Pet boarding, Car washing & detailing, and more.
Aegis helps by providing our clients with location information
(including directions if needed) as well as the available services
for the facility of their choice.
Hotel Accommodations
When accommodations are needed, Aegis is pleased to offer
recommendations and information on hotels worldwide along with
booking reservations.
Restaurant Recommendations and Reservations
Aegis is able to assist our clients with information and recommendations on
restaurants worldwide. Aegis can also book reservations if
requested.
Travel Reservation Services
In
the event of an emergency, Aegis can assist in making emergency
travel arrangements, including airline, hotel, and car rental
reservations.
Event Ticketing
Aegis can assist our clients with procuring tickets to sporting events,
theater, or concert events worldwide as long as the tickets are
available for purchase.
Trip Destination Profiles
Aegis can provide information on every country in the world and over 200
cities worldwide including information on local entertainment,
suggested itineraries, and health advisories to help our travelers
create the ultimate travel experience.
Message Services
Our assistance
provider offers both emergency messaging services as well as emergency
translation.
Prescription Assistance
Our assistance
provider will arrange the replacement of medications that are lost, stolen or
spoiled during a Covered Trip, either locally or by special courier. Responsibility for the cost of those items will
depend on the coverage in your policy.
Support Services
Assist with
arrangements to notify credit card/financial institutions and conferencing
customers from out-of-country regions directly into their personal insurance
call centers to facilitate notifications for claims
Language Interpretation Services
Our assistance
providers agents are bilingual or multi-lingual offering services in over
twenty-five (25) languages. For any languages not spoken in our call center, our
assistance provider has contracted individuals to assist with professional
translation and interpretation, which are available 24 hours a day, as
required.
24 Hour Legal Assistance
Legal referral
– Our assistance provider can assist you in locating a lawyer in the area in
which you are traveling. Where possible, the referred lawyer will be able to
speak your native language.
Advance of bail
– Our assistance provider can facilitate a bail advance up to $5,000 in bail
funds, where permitted by law, with satisfactory guarantee of reimbursement.
Dependent Transportation & Family Visits
Depending on
the coverage provided in your policy, our assistance provider can arrange for
the return home and escort expenses of a minor (age 18 or younger) if s/he is
left unattended on a Covered Trip due to hospitalization or death of the
accompanying adult. If the policy provides coverage, our assistance provider
will arrange transportation for a person the Insured chooses to visit him/her
if the Insured is traveling alone and hospitalized 7 days or more.
Repatriationof Remains
If the need
arises in the event of death, we liaise with our panel of reputable providers,
to arrange transport burial and cremations, or the careful return of mortal
remains.
