File a Claim

Aegis’s third party administrators’ claims reimbursement processes are technologically advanced and secure with a focus on easy submissions and rapid payments. While our exclusive Stress Less Benefits service will be the best way for policyholders to manage claimable situations that occur while traveling, there will always be those claims (like trip cancellation) that require the more traditional, form-related approach. As with our Stress Less Benefits service, Aegis has a unique and efficient claims reimbursement process that makes it simple to file and get compensated.

Our Claims Process

Here are some of the attributes of the Claims Reimbursement Process on Aegis’s policies:

• Online Claims Submission
• Average turnaround time of 7-10 business days
• Ability to open claims be phone, email, or live chat
• Forms can be partially autocompleted with policy data we already have
• Multilingual staff available
• Denied claims receive a phone call to review & possibly help with an appeal

What to Expect

Step 1

Contact Aegis by Phone, Email, or Live Chat where one of our Call Center Specialists will help you determine the appropriate benefit(s) to file for & advise you on the backup documentation that will be necessary.

Step 2

Your backup documentation will sometimes be pre-screened by our submission team to ensure the correct items have been obtained.

Step 3

You’ll receive an email with your claim forms & access to our online portal where you’ll be able to submit everything & check your claim’s status..

Step 4

Your claim will typically be processed within 7-10 business days from the point where all information has been accurately submitted.

Step 5

Assuming you have a valid claim, your reimbursement check will be mailed to you.