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Frequently Asked Questions

Here some of the most commonly asked questions regarding Aegis travel insurance plans. Be sure to check out all of our Frequently Asked Questions if you can't find your answer here.

I purchased a plan and did not receive the policy documents. What should I do?

Please contact our Customer Service Department with the request and verify that the email on file is correct. The Summary of Benefits, and Description of Coverage or Policy documents are sent to all policyholders electronically within 24 hours of purchasing an Aegis Travel Protection plan.

You changed your mind about the Aegis Insurance plan and want a refund?

Please refer to your Aegis's plan’s Description of Coverage or Policy document to verify the corresponding free look period for a premium refund. If you cancel during the free-look period we will refund the cost of the plan so long as you have not left on your Trip or filed a claim. The free look period varies by plan and by state (within 10 or 14 days from purchasing the plan). Premium is nonrefundable after the free look period.

Can I modify the Aegis Insurance plan after purchase?

Yes, you may modify the trip cost, travel dates and contact information prior to departing on your Trip by sending a written request or contact our Customer Service Department. An additional premium charge may apply for trip costs and travel dates modifications.

Does Aegis General Insurance cover pre-existing medical conditions?

Certain Aegis Insurance policies provide coverage for pre-existing medical conditions if the plan was purchased within 14 calendar days from making your initial deposit, and other requirements are met. The look back period may be of 90-180 days depending on the Aegis plan purchased. Please refer to your plan’s Description of Coverage or Policy for more information, under the Pre-Existing Condition definition, and also review the General Exclusions section for further details.

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Emergency Assistance
Toll Free: (877) 317-3472
Alternate: (305) 455-0896

Customer Service
(800) 774-3959, Option 2

Claims Assistance
(800) 774-3959, Option 3

By Mail
Aegis General Insurance Agency
Travel & Cancellation Insurance Division
4507 N Front St, Suite 200
Harrisburg, PA 17110